Customer History
Unlock deep insights about your customers.
Comprehensive Customer Profiles
Track purchases, service tickets, interactions, and feedback to enhance customer relationships and drive business success.
- Purchase History
- Service and Support Tickets
- Interaction Logs
- Customer Feedback and Surveys
Purchase History
Access detailed records of every transaction, giving you insights into customer buying patterns and helping tailor your sales strategies.
Service and Support Tickets
Keep track of all service and support interactions, ensuring that issues are resolved efficiently and customers are satisfied with your service.
Interaction Logs
Log every customer interaction, from emails to phone calls, providing a complete picture of customer engagement and facilitating personalized communication.
Customer Feedback and Surveys
Collect and analyze customer feedback through surveys, helping you understand customer satisfaction and identify areas for improvement.
“Striven’s CRM has revolutionized our operations. We have captured more deals since adopting it, and we’re no longer losing track of sales opportunities.”
— David Cranfill, CFO-COO, PCE Inc.
Ready to try it? Start here.
Frequently Asked Questions
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How can Purchase History data improve my sales strategies?
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Purchase history data provides insights into customer buying patterns, enabling you to tailor your sales strategies and target customers with relevant offers and promotions.
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What are the benefits of tracking Service and Support Tickets?
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Tracking Service and Support Tickets helps ensure that customer issues are resolved promptly, improving customer satisfaction and loyalty.
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How does Interaction Logs enhance customer relationships?
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Interaction Logs provide a complete record of all customer communications, enabling personalized follow-ups and more effective customer engagement.
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How can Customer Feedback and Surveys drive business improvement?
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Customer Feedback and Surveys provide valuable insights into customer satisfaction and expectations, helping you identify areas for improvement and enhance your products and services.
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Can I integrate Purchase History with my marketing campaigns?
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Yes, integrating Purchase History with your marketing campaigns allows you to target customers with personalized offers based on their buying patterns, increasing the effectiveness of your campaigns.
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How do Service and Support Tickets help in maintaining high customer service standards?
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By tracking Service and Support Tickets, you can monitor the efficiency and effectiveness of your customer service team, ensuring that high standards are maintained.
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How detailed are the Interaction Logs in Striven?
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Interaction Logs in Striven are highly detailed, recording every customer interaction, including emails, phone calls, and meetings, giving you a comprehensive view of customer engagement.
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How can I use Customer Feedback and Surveys to enhance my product offerings?
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By analyzing feedback and survey results, you can identify customer preferences and pain points, allowing you to make informed decisions to improve your product offerings and overall customer experience.
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