A/R & Collections
Discounts & Convenience Fees
Support Guide
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Overview
Convenience Fees and Discounts allow you to to configure an automatic percentage to be added to or subtracted from your Customer’s Invoice upon tendering payment with a specific payment method. You may only configure a Convenience Fee or Discount for payment methods which have been enabled within your Payment Integration settings.
Read this guide if you are trying to:
✔ Add a Discount for a Customer based on how they are paying.
✔ Add a Convenience Fee to a Customer for a specific payment method.
✔ Exempt a Customer from receiving a Convenience Fee.
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Discounts & Convenience Fees Setup
Navigate Company → Settings → Accounting→ Sales→ Discounts/Convenience Fees to begin configuring these your Discounts and Convenience Fees.
The Manage Discounts/Convenience Fees page allows you to view a list of your configured payment methods, and whether a Discount or Convenience Fee has been configured for that payment type. The payment methods available on this page are determined by your Payment Integration. Selecting the name of the payment method will allow you to edit a configured Discount/Convenience Fee or create a new one.
Example of the Manage Discounts/Convenience Fees Page
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Permissions
The following permissions will need to be configured for the Employee’s User Role if they will be managing the Failed Payment Queue in Striven:
- “Discounts / Convenience Fees – Add/Edit”
- “Convenience Fee – Edit”
To edit or create a User Role, navigate to Company → Settings → Employees → Roles.
Example of Discounts and Convenience Fees Permissions
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Creating a Discount
After selecting the payment method you would like to configure a Discount for, the Payment Method – Settings page will display, by default the page will present options for a Convenience Fee. Select the “Set up Discount” button to continue.
Example of the “Set Up Discount” Button
After selecting “Set up Discount“, you will be able to configure a normal Discount for the payment method, or a Discount for when the method is used to enroll in AutoPay.
- Discount: Allows you to associate an item with a Discount Item type. This will display as the line item for the Discount on an Invoice once payment has been tendered using this payment method.
- Discount Percent: Utilizing this field will allow you to choose the percentage amount to Discount when using this payment method.
- AutoPay Discount: If you would like to encourage your customers to enroll in AutoPay, you will be able to designate a Discount item for this purpose. This item will serve as a line item for the AutoPay Discount on Invoices.
- AutoPay Discount Percent: Allows you to choose the percentage amount to Discount when enrolled in AutoPay with this payment method.
- Allow Discount if Past Due: The “Allow Discount if Past Due” checkbox allows you to dictate if past due payments are eligible for Discounts. Leaving this checkbox unchecked will not add a Discount to payments tendered past their due date for with this payment method.
Example of Configuring a Discount
Once you have finished configuring your Discount settings, select the Save option. Once saved, the Discount will be automatically applied to payments tendered with this payment method.
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Creating a Convenience Fee
When selecting a payment method which has no Fee or Discount set up, the Payment Method – Settings page will display. By default, this page will open ready to configure a Convenience Fee.
To configure the Convenience Fee, you will need to fill out the fields detailed below.
- Convenience Fee: Using this field, you can choose an Item that has been configured with a Discount item type to associate to the Fee. This Item will be displayed as a line item on the Invoice for the Fee.
- Convenience Fee Percent: Allows you to set the percentage charge that will be added to the Invoice when paid with the chosen payment method.
Example of Configuring a Convenience Fee
Once you have selected the item and Fee percentage for the Convenience Fee, select the Save button. After the Convenience Fee has been saved, the Fee will be automatically processed and invoiced once a Customer tenders payment using the specified payment method.
Example of a Convenience Fee Line Item on an Invoice
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Managing Discounts & Convenience Fees
If you wish to not charge a customer a Convenience Fee on Invoices related to a specific Sales Order, you can utilize the “Do not charge Convenience Fee” checkbox located on the Sales Order within the Invoicing section.
Example of the “Do Not Charge Convenience Fee” Option on a Sales Order
If you wish to disable Convenience Fees for only one Invoice, the “Do not charge Convenience Fee” checkbox can be selected at the individual Invoice level.
Example of the “Do Not Charge Convenience Fee” Option on an Invoice
To deactivate a Discount or Convenience Fee, navigate to the Manage Discounts and Convenience Fees page, and select the payment method with the Discount/Fee you would like to remove. When viewing the Payment Method – Settings page, click the Remove option to deactivate the Discount/Fee.
Example of Deactivating a Convenience Fee
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Discounts & Convenience on Sales Receipts
You can charge Convenience Fees or apply Discounts when utilizing Sales Receipts in Striven. For example, when you charge a Convenience Fee while creating a Sales Receipt paid via credit card, the Subtotal section of the page will display the amount of the calculated Convenience Fee.
Example of a Convenience Fee Being Charged on a Sales Receipt
Once you save the Sales Receipt, Striven converts the Convenience Fee to a Line Item configured for that fee.
Example of a Sales Receipt Saved with a Convenience Fee Charge
Similarly, when you apply a Discount while creating a Sales Receipt paid via E-Check, the Subtotal section will show the amount of the Discount calculation and display it as a negative number.
Example of a Discount Being Applied to a Sales Receipt
Once you save the Sales Receipt, the Discount is converted to a Line Item configured for that Discount amount.
Example of a Sales Receipt Saved with a Discount Applied
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Recap
With this guide, we’ve discussed how to set up a Discount for Customers. We have covered how to have Convenience Fees processed based on the payment method the customer is using. Additionally, we’ve gone over the steps to mark a Customer as exempt from receiving a Convenience Fee regardless of how they are paying.
FAQs
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How can I make sure my staff does not override the Convenience Fee I have set up in Striven?
To make sure an Employee cannot override a Convenience Fee that is set on an Invoice, you will want to make sure their User Role does not include the permission for “Convenience Fee – Edit”. This will make sure they cannot make any changes to a Convenience Fee that a Customer may be receiving when making a payment.