The Top 12 IT Service Management Software Solutions of 2024
IT Helpdesk and Managed Services Providers understand better than most the necessity for a robust software system to manage customer engagements which seamlessly integrates into their own company’s operations. There are dozens upon dozens of Professional Service Automation (PSA) applications for IT Services companies and MSPs ranging in cost from a few thousand dollars per year to several hundred thousand dollars per year.
This is not a one-size-fits-all industry any more than vanilla ice cream is the only available flavor. For today’s IT Services Businesses, ROI matters as much as a feature set for effectively supporting customers as well as efficiently managing their own critical business management infrastructure. Accounting, CRM, HR, inventory, project management, document management, communications (both external and internal), security—the list is long.
To address this need, there are standalone software apps that perform one or two business functions well (think QuickBooks or Excel), there are software platforms where you buy additional “modules” to expand functionality (along with increasing the recurring price tag), and then there are all-in-one ERP/PSA software solutions that have everything you need to manage your IT business as well as provide top-notch support services to your customers.
When it comes to finding the right PSA software solution for your IT services business, here are some features that you should look for:
Accounting & Finance
Scheduling & Dispatch
Ticketing Handling
Document Management
Asset Management
User Portals
Project Management
Custom Reporting
Performance Metrics
Integrated CRM
Time Tracking
HR Candidate Tracking
For a lot of growing businesses, it’s not always easy to find the right business management software. With so many choices out there, it can be hard to know which IT support services management software solution checks all the boxes to really fit the unique needs of your business.
Don’t worry, there’s good news—finding the right software for your business has never been easier.
We’re here to help. Our software experts have compiled this comprehensive breakdown of The Top 12 IT Service Software Solutions of 2024.
*Note: Our IT PSA software reviews are for informational purposes only. We encourage you to perform research and demo systems to achieve the most comprehensive comparison.
1. Striven
Striven is an all-in-one business management and PSA software solution built for IT Businesses that combines project management, collaboration tools, accounting, CRM, HR, operations, and more into one, easy-to-use interface. Striven is a diversely capable software solution that supports your customers and every type of employee within your business.
Highlights:
- Detailed financial and productivity reports generated in seconds
- Scheduling & dispatch route planning capabilities
- Project, task, and time management w/ interactive calendars
- Customer and vendor portals
- Project and task management
- Customizable dashboards for each client
- Full accounting functionality
- Full CRM dashboard
What Sets It Apart: Striven’s expert team of business analysts personally see to your success. From training and onboarding, technical support, and business-specific customizations, the US-based Striven support staff is available 24/7. On top of that, Striven’s process automation capabilities allow you to work more efficiently.
Pricing: Free trial and custom demo, packages begin at $35/user.
More info: Striven Earns #1 Spot On G2’s Momentum leader ERP Report
2. ConnectWise PSA
https://www.connectwise.com/platform/business-management/psa
ConnectWise PSA is an award-winning professional services automation solution that connects your entire organization. Save time throughout your entire business lifecycle with the powerful automation and standardization that ConnectWise PSA brings to the table.
A single view of your business operations makes it possible to streamline your business even further.
Highlights:
- Project management
- Robust reporting engine
- Centralized help desk
What Sets It Apart: Inline images and GIFs, avatars and color-coding options, and issue tags for easy-to-read emails to your clients.
Pricing: Contact provider for pricing
3. Accelo
Accelo is one of a new generation of startups that harness the power of the cloud to run a small business. By focusing on the professional service sector – accountants, architects, engineers, designers, consultants, MSPs and more – we’re making it possible for small businesses to not just catch up to, but overtake, the big boys – and for a fraction of the cost.
Designed with small service businesses in mind, Accelo unites all the disparate systems you’re currently using and goes a step further, giving you insight into the overall health of your company in real time.
Highlights:
- Profitable client work
- Centralized client interactions
- Resource management optimization
What Sets It Apart: With an emphasis on time and money, Accelo gives you a holistic view of your most up-to-date business data
Pricing: From $20 – $90 /user/month
4. Kaseya BMS
https://www.kaseya.com/products/bms/
From setting goals to navigating projects, processes, and everyday tasks, Monday work management is an organized and collaborative way of working—so work just works.
Centralize all your work, processes, tools, and files into one Work OS. Connect teams, bridge silos, and maintain one source of truth across your organization.
Highlights:
- Documentation-first service desk
- Provide instant support with one-click remote access.
- Integrated billing through QuickBooks
What Sets It Apart: Change, upgrade, or automate your business processes without coding or 3rd-party consultants
Pricing: Contact for pricing
5. Tigerpaw One
https://tigerpaw.com/industries-we-serve/managed-it-services/
Tigerpaw One, a Rev.io Company platform, offers a PSA tools solution for MSPs and VARs that want to automate workflows, free up time and focus on strategic areas that grow the business.
By combining reporting, ticketing, CRM, inventory management, billing, accounting, and more into an all-in-one, easy-to-use platform, Tigerpaw One allows you—and your entire team—to focus on what you do best.
Highlights:
- RMM integration
- Realtime reporting
- Ticketing and dispatching
What Sets It Apart: Business management integrations that were developed with industry-leading associations, manufacturers, and third-party vendors.
Pricing: Contact for pricing
6. Projector
Projector’s Professional Services Automation (PSA) software is the operational platform that remarkable services teams are built upon. From streamlining delivery to enhancing resource utilization and project profitability, Projector gives service teams the enhanced real-time visibility they need to drive scalable and sustainable growth.
Highlights:
- Scalability
- Resource scheduling
- Project accounting
What Sets It Apart: Create balance to accelerate growth
Pricing: Contact for pricing
7. NetSuite OpenAir
NetSuite OpenAir cloud project management software automates the entire project delivery lifecycle including planning, resourcing, budgeting, activity tracking and billing allowing you to gain real-time visibility and anytime, anywhere access to project information and performance you need.
Highlights:
- Visibility and control for project-based businesses
- Optimize resource management
- Billing and Invoicing
What Sets It Apart: Gives managers visibility into project analytics to optimize pricing, billing rates, and staffing to ensure overall profitability.
Pricing: Contact for pricing. Users subscribe to NetSuite OpenAir for an annual license fee.
8. SherpaDesk
Unlock the potential of your business with SherpaDesk, the ultimate all-in-one PSA solution designed to streamline your IT Helpdesk operations: IT ticketing, invoicing, project management, time tracking, and seamless billing.
Highlights:
- Helpdesk and ticketing
- Invoicing and billing
- Asset management
What Sets It Apart: Contractors License feature allows external technicians to join your team on a limited basis to work inside SherpaDesk tickets for a lower fee than your regular technicians.
Pricing: From $39 – $49 /agent/month
9. Datto Autotask PSA
https://www.datto.com/products/autotask-psa/
A powerful and intuitive cloud-based PSA platform providing a singular view of the entire business. Autotask PSA enables you to centralize business operations and make data-driven decisions to improve service, productivity, and profitability.
Highlights:
- Powerful analytics and intuitive dashboards
- Centralizes business operations
- Intuitive user interface
What Sets It Apart: Automate workflows by setting up event triggers to save time on every PSA ticket.
Pricing: On request
10. BlueFolder
https://bluefolder.com/industries/it-and-computer-service-management-software/
Whether you’re an MSP, network installer, or computer repair business, BlueFolder’s Field Service Software for IT, Telecom, and Computer Service businesses helps you easily manage asset tracking, customer contract management, technician scheduling, and more.
Highlights:
- Assignment and Work Order Tracking
- Customer Portal
- IT Service Dashboards
What Sets It Apart: Both “break-fix” companies and MSPs can leverage BlueFolder’s easy-to-use but powerful features to increase customer communication and satisfaction.
Pricing: From $100 – $440 /user/month
11. Kantata
https://www.kantata.com/product
Move your business forward with an unmatched platform and product choice no matter your size or specialty. Kantata gives you the clarity, control, and confidence to efficiently manage your business while supporting your clients, and team, and margins
Highlights:
- Smartly deploy teams in real-time
- Improve client outcomes by making the most of your resources
- Tap into up-to-the-minute project, team and financial data
What Sets It Apart: Purpose-built technology to elevate performance throughout the PS project lifecycle
Pricing: Contact for pricing
12. Scoro
https://www.scoro.com/business-management-software-it-companies/
Manage projects, finances and resources in a single system to boost profitability, standardize operations, and optimize team utilization. Built for consultancies, agencies and other professional services businesses for ultimate visibility.
Highlights:
- Add sales and finance dimensions to your IT projects.
- Gain complete visibility into your resource capacity and profitability.
- Automate invoicing and payment collection.
What Sets It Apart: Detect unprofitable clients, projects, teams, and services. Prioritize what drives your growth
Pricing: From $26 – $63 /user/month
Contact an IT Service Software Expert
Over the years, our software support team has helped business owners and their employees hit the ground running.
It’s your business, and you’re the expert—our team is here to assist you in any way we can. Just like every car needs a trusted mechanic, all software needs a dedicated support team.
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