The 12 Best Work Order Management Software Solutions of 2024
The term, “work order,” is mostly used in field services industries. Construction, custom manufacturing, and printing industries, call them, “jobs,” or, “job orders.” In the IT world, it’s called a “ticket.” Other industries just use, “projects.”
But no matter what term you use, work order management software is a critical tool for businesses to effectively manage and execute various tasks and services. This type of software streamlines the process of creating, assigning, tracking, and completing work orders. It’s especially crucial for businesses that deal with maintenance tasks, service requests, and project management.
By automating and organizing work order processes, this software enhances operational efficiency, improves task tracking, and ensures timely completion of jobs. When it comes to finding the right order management software solution for your service business, here are some features that you should look for:
Work Order Creation and Assignment
Inventory Management
Mobile Friendly
Scheduling and Dispatch
Reporting and Analytics
Job Costing
Documentation and Records Keeping
Collaboration Tools
Asset Management
CRM
Time Tracking and Labor Management
Billing and Invoicing
For a lot of businesses, it’s not always easy to find the right order management software. With so many choices out there, it can be hard to know which software really fits the unique needs of your business.
Don’t worry, there’s good news—finding the right software for your growing business has never been easier.
We’re here to help. Our software experts have compiled a comprehensive breakdown of The 12 Best Work Order Management Software Solutions of 2024.
*Note: Our work order management software reviews are for informational purposes only. We encourage you to perform research and demo systems to achieve the most comprehensive comparison.
1. Striven
Striven is an all-in-one business management software solution built for service businesses that combines work order handling, project management, collaboration tools, accounting, CRM, HR, operations, and more into a single, easy-to-use interface. Striven is a diversely capable software solution that supports every type of employee within your business, including sophisticated work order handling features.
Highlights:
- Detailed financial and productivity reports generated in seconds
- Scheduling & dispatch route planning capabilities
- Project, task, and time management w/ interactive calendars
- Customer and vendor portals
- Project, order and task management
- Customizable dashboards
- Full accounting functionality
- Fully integrated CRM
What Sets It Apart: Striven’s expert team of business analysts personally see to your success. From training and onboarding, technical support, and business-specific customizations, the Striven support staff is available 24/7. On top of that, Striven’s process automation capabilities allow you to work more efficiently.
Pricing: Free trial and custom demo, packages begin at $35/user.
More info: Striven Earns #1 Spot On G2’s Momentum leader ERP Report
2. ServiceMax
Managing work orders is at the center of field service operations. To grow your business, delight your customers, and reach your service goals, you need to move beyond pen and paper and digitize your complete work order process.
ServiceMax’s field service software provides you with everything you need to manage and monitor work orders – from work order creation and assignment to job execution and debrief. Field service teams gain: a modern scheduling environment for your dispatchers, a consumer-style app that empowers your technicians in the field, and a robust, feature-rich platform that keeps track of all work performed on your installed base to help you manage your entire service operation.
Highlights:
- Prebuilt workflows
- Customer self-service
- Optimize parts and returns management
What Sets It Apart: Field service analytics
Pricing: Contact for pricing
3. Maintenance Connection
https://website.maintenanceconnection.com/features/work-order-management-software
Take the hassle out of work order management and unlock your maintenance team’s potential. Plan, create, assign, manage, store, and analyze your work orders and all associated data in one centralized, easy-to-use software.
Leveraging Maintenance Connection’s work order management software not only maximizes maintenance team efficiency but also helps cut maintenance costs, prevents equipment failures, streamlines workflows, and optimizes facilities’ overall performance leading to greater business continuity and operational excellence.
Highlights:
- Improve Preventive Maintenance Processes
- Leverage Data for Smarter Repair and Replace Decisions
- Centralize Mission-Critical Information
What Sets It Apart: Maintenance managers and technicians can update work orders, add pictures, and maximize efficiency with in-the-field access to work order information and all relevant data.
Pricing: Starts at $110/month per named user
4. mHelpDesk
https://www.mhelpdesk.com/features
mHelpDesk is the easiest and most powerful software solution for your service and repair business. Our goal is to provide you with mobile and online tools that are unmatched in performance, reliability, and functionality.
Known for its field service management features including job scheduling, billing, and work order management.
Highlights:
- Scheduling and dispatching tools
- Estimates and quotes
- Online booking
What Sets It Apart: Access your schedule from the convenience of your favorite mobile devices.
Pricing: Contact for pricing
5. Housecall Pro
Simplify with Housecall Pro’s all-in-one software to easily manage scheduling, dispatching, estimating, invoices, and payments all while improving your customer experience.
Build relationships with customers by scheduling a service appointment digitally. Let technology work for you with online booking, a proven, attractive option that enables fast and easy scheduling. Fit the way your customers operate every day and provide them with convenience they expect.
Highlights:
- Scheduling and dispatching tools
- Invoicing and payment processing
- Marketing and customer retention tools
What Sets It Apart: HCP Assist agents take your calls and provide 5-star customer service to book jobs and estimates directly onto your Housecall Pro calendar.
Pricing: Starts at $49/month.
6. Wrike
Wrike streamlines work processes for maximum efficiency, empowering teams across all departments to collaborate, manage projects, drive strategic initiatives, and achieve goals.
Create a single source of truth and align your teams and departments by centralizing all your work in one powerful platform.
Adapt workflows, change views, and tailor your workspaces to reflect your teams’ needs and preferences while maintaining 360° visualization.
Highlights:
- A single solution for all departments
- Manage projects, organize work
- Enhance collaboration and efficiency
What Sets It Apart: Review more than 30 types of documents without leaving the Wrike application
Pricing: Starts at $10/user/month for up to 25 users
7. FieldAware
Improve first-time fix rates, complete more jobs in less time, and make your customers happier with FieldAware, the field service software from GPS Insight.
The FieldAware field service management solution is designed to serve as the focal point for your daily operations. We expedite tedious back-office processes like scheduling, dispatching, and invoicing to empower your field technicians by bringing vital project information to their fingertips.
Highlights:
- Made-for-mobile solutions
- Easy to Use & Adopt
- Highly configurable solution to quickly adapt to workflows
What Sets It Apart: We designed FieldAware to be highly configurable and extensible to accommodate unique business and workflow requirements in a variety of industries and types of field work.
Pricing: Contact for pricing
8. Jobber
https://getjobber.com/industries
Jobber lets you create estimates, schedule jobs, dispatch techs, and keep track of every job, every step of the way.
Create clear descriptions of what your services include and set estimated prices and durations. Then control your schedule by setting preferences around your earliest availability and buffer times between bookings.
With Jobber software, it’s easy to impress your clients while you streamline your business. Have you been wondering if there was an easier way? This is it.
Highlights:
- Scheduling and dispatching tools
- Client hub
- Online booking
What Sets It Apart: Jobber’s customer portal allows clients to book appointments, view invoices, and make payments online.
Pricing: Starts at $49/month for 1 user
9. ServiceTitan
ServiceTitan is the #1 field management software for growing, data-driven companies.
Power your business with a platform designed to give you workflows that encourage productivity.
An automated best-practice guide that helps you get the most out of ServiceTitan, no matter where you are in your business journey.
Highlights:
- Scheduling and dispatching tools
- Invoicing and payment processing
- Real-time reporting and analytics
What Sets It Apart: Leverage AI and analytics to fuel trusted industry insights, trends, features, recommendations, and data-driven strategies that reduce inefficiencies and fuel revenue growth for the trades.
Pricing: Per technician pricing. Please contact.
10. Traqspera
Make quicker, more accurate decisions to run your jobs proactively with simple, real-time field notes at your fingertips. With no complicated menus or reporting options, create field tickets your team can actually use on any data point you collect.
Highlights:
- Get accurate information where it needs to be as fast as possible
- Fully Mobile Construction Management & Timesheets
- Asset Management & Field Tickets
What Sets It Apart: Automatically calculate your safety statistics & trends from TRIF, MIR, First Aid’s, and Near Misses, etc.
Pricing: Contact for pricing
11. Service Fusion
https://www.servicefusion.com/
Our all-in-one field service management application provides small-to-midsize service contractors with the tools you need to maximize your small business. Our software allows you to operate your business from anywhere at a price you can afford.
Have all the customer history you need to provide consistent service follow-ups and win repeat customers.
Highlights:
- Scheduling and dispatching tools
- Invoicing and payment processing
- Mobile app for field workers
What Sets It Apart: Service Fusion’s “Smart Maps” feature optimizes routes and provides turn-by-turn directions for technicians.
Pricing: Starts at $166/month.
12.WorkWave
When it comes to operational efficiency, commercial and residential service providers need flexible and adaptable systems that improve operations for both their back-office and mobile technicians.
Give your plumbers insight into customer information while on the job and give them GPS directions to their next appointment.
Highlights:
- Scheduling and dispatching tools
- Invoicing and payment processing
- GPS tracking and timekeeping tools
What Sets It Apart: WorkWave Service’s “Route Optimization” feature minimizes travel time and reduces fuel costs for technicians.
Pricing: Custom pricing available upon request
Contact an Order Management Software Expert
Over the years, our software support team has helped business owners and their employees hit the ground running.
Our Small- to Mid-Market Business Analyst Team here at Striven has decades of experience with a variety of industries: field services, IT management, manufacturing, construction, distribution, and fulfillment operations.
It’s your business, and you’re the expert—our team is here to assist you in any way we can. Just like every car needs a trusted mechanic, all software needs a dedicated support team.
Have a question?
Related:
