The Best Field Service Management Software of 2021 (Top 20 Ranked)
No matter the type of service you provide, one thing is true—it pays to plan ahead. The best way to plan ahead? Integrating all of the previously disconnected processes of your business into an all in one management system.
Speed, cost, transparency, scalability—if any of these issues are plaguing your business, it may be time to find a better field service management solution.
The best field service management software on the market should include features such as:
Scheduling & Dispatch
Work Order Management
Time Tracking
Real Time Reporting
Access Anywhere
Service Metrics
Customer Portals
Streamlined Payments
With so many software solutions out there, it can be tough to know exactly what you need. But don’t worry, there’s good news—finding the right field service management software solution for your business has never been easier.
We know that finding a trusted field service management software is a long and tedious process. We’re here to help. Our software experts have compiled a comprehensive breakdown of the top 20 field service management softwares on the market in 2021.
*Note: Our software reviews are for informational purposes only. We encourage you to perform research and demo systems to achieve the most comprehensive comparison.
1. Striven
Striven is an all-in-one software solution that combines accounting, CRM, scheduling/dispatching, inventory management, operations, and more into one, easy to use interface. Striven is a diversely capable software solution that connects your office to the field. Striven’s extremely customizable software enables field service professionals to be more responsive, organized, and competitive.
Highlights:
Scheduling and dispatching interface
Access from any device, anywhere
Automated estimate-to-job workflow
Work order management
Real-time service analytics
Supply and demand planning
Advanced time tracking
Jobsite photo upload and sharing
What Sets It Apart: Striven’s expert team of business analysts personally see to your success. From training and onboarding, technical support, and business-specific customizations, the Striven support staff is available 24/7. On top of that, Striven’s automation capabilities allow you to work more efficiently.
Pricing: Free trial and custom demo, packages begin at $35/user.
More info: Striven Wins 3 Best Of 2021 Awards
2. ServiceTitan
ServiceTitan offers an all-in-one software solution for commercial and residential HVAC, plumbing, electrical, and other field service businesses.
Highlights:
Point-and-click schedule optimization
Automated job confirmation feature
Ability to send dispatch notifications
What Sets It Apart: ServiceTitan offers a dispatch board where dispatchers can send and receive SMS texts so that technicians can ensure uninterrupted customer service.
Pricing: Available after customer demo.
3. Skedulo
Skedulo aims to make mobile workforce management efficient and pain free by providing easy to use interfaces for scheduling, dispatching, and employee management.
Highlights:
Communicate in real time with your employees
Assign jobs based on employee qualifications
Analyze and predict job pipeline
What Sets It Apart: Skedulo helps employees in the field be successful in a wide variety of industries including healthcare, utilities, and construction.
Pricing: Plans begin at $59/month.
4. Jobber
Jobber is an administrative software solution that focuses on automating customer workflow and streamlining customer communication.
Highlights:
Offers multiple payment options with automated follow ups
Realtime job progress reports
One click route optimization
What Sets It Apart: Jobber allows you to create branded professional quotes that you’re able to send in both SMS and email formats.
Pricing: Offers free trial, single user plans start at $29/month.
5. Freshdesk
Freshdesk is a customer service platform that uses an AI-powered omnichannel platform for intuitive and collaborative customer service.
Highlights:
Prioritize, categorize, and assign tickets to employees in the field
Use automation to eliminate to-do lists
AI-generated performance metrics
What Sets It Apart: Freshdesk provides “one-click insights” which generates a 260 view of your support function’s performance.
Pricing: Free trial, plans start at $15.
6. Field Nation
Field Nation allows businesses to find technicians that are specialized in the exact job that you need to dispatch them to. Access a marketplace of highly skilled technicians and save your trusted talent pool.
Highlights:
Allows you to receive multiple bids from qualified technicians
Ability to scale workforce on demand
User friendly communication interface
What Sets It Apart: Field Nation facilitates the hiring of appropriately skilled technicians while allowing you to incorporate them natively into a project management interface.
Pricing: Starts at 3% of work order value.
7. Salesforce Field Service
Salesforce’s field service optimization tools help your business increase productivity while on and offline by providing seamless scheduling, reducing costs, and improving efficiency.
Highlights:
Allows customers to instantly book phone and video appointments
Leverage automation in job prioritization
Real time field visibility into operational performance and KPIs
What Sets It Apart: Salesforce offers its proprietary “Einstein AI” software to increase first time fix rate.
Pricing: Varies by industry and plan.
8. Azuga
Azuga is an end-to-end fleet management solution that aims to increase driver safety and efficiency across your entire fleet of vehicles.
Highlights:
Small business GPS fleet tracking
State-specific mileage-based tax and fee assessments
Safety and training programs with gamified rewards
What Sets It Apart: The Fleet DashCam allows both drivers and customers to be held accountable for any issues that may arise on the roadways.
Pricing: Varies depending on service chosen.
9. Housecall Pro
Housecall Pro is a field service management software solution that aims to improve scheduling, dispatching, invoicing, and payment collection.
Highlights:
Easily set-up new and recurring jobs
Notify & dispatch team members in real time
Ability to collect reviews and generate referrals
What Sets It Apart: Housecall Pro allows you to seamlessly convert estimates into jobs once they are accepted.
Pricing: Plans start at $49/month.
10. Kickserv
Kickserv is software for home service professionals that gives real time job management insight while focusing on automating the status tracking process.
Highlights:
Create estimates and invoice through SMS functionality
Complete customer records easily accessible
Payment portals available in the field via mobile app
What Sets It Apart: Kickserv is able to integrate with any version of Quickbooks.
Pricing: Free for two users, other plans begin at $79.
Is your business outgrowing Quickbooks?
11. GoSpotCheck
GoSpotCheck is a software solution that focuses on task management related solutions that aims to inspire sales to out-perform and out-sell.
Highlights: GoSpotCheck allows your business to analyze metrics from marketing, training, and audits through custom reports.
Automates and reduces non-sales related processes from salesperson’s workflow
Dashboards contain real time task updates from the field
Access KPIs and other data in the field
What Sets It Apart: GoSpotCheck allows your business to analyze metrics from marketing, training, and audits through custom reports.
Pricing: Available upon request.
12. FieldEdge
FieldEdge is a field service management software solution that focuses on helping contractors connect to every part of their business from anywhere.
Highlights:
Drag-and-drop dispatch board for easy use
Use map based scheduling to route technicians
Compare employee productivity KPIs
What Sets It Apart: FieldEdge allows you to structure and automate recurring service agreements, including recurring payments.
Pricing: Available upon request.
13. Workiz
Workiz is a software that focuses on growth and scheduling for on-demand service businesses such as locksmiths, carpet cleaning, junk removal, garage door repair, and more.
Highlights:
Easily schedule jobs with a colorful, drag-and-drop calendar
Integrated platform to answer all incoming calls
Accept payments in the field
What Sets It Apart: With Workiz you can manage the geographic distance of your service areas by using a map-drawing tool.
Pricing: Plans start at $65/month.
14. FieldEZ
FieldEZ organizes your field teams and service groups based on expertise and technical skills.
Highlights:
Provides assistance with on-site customer service
Allows for the creation of “urgent” task assignments
Equipment tracking functionality
What Sets It Apart: FieldEZ has the ability to weigh the options of both SaaS and On-Premise software solutions to fit your business structure.
Pricing: Free trial offered, further pricing available upon request.
15. Service Fusion
Service Fusion is a complete field service solution for managing operations, day-to-day tasks, and customer support.
Highlights:
Track referral sources and customer notes
Create and send estimates with pre-populated product and service line items
Drag-and-drop dispatch communication grid
What Sets It Apart: Service Fusion allows you to create up to 5 estimate options within a single estimate.
Pricing: Plans start at $149/month.
16. ServiceTrade
ServiceTrade provides software solutions for commercial service contractors that focus on building and fostering customer relationships.
Highlights:
Ability to sell and manage long term service contracts
Assign multiple technicians to a single appointment
Self-service portal shows service history and upcoming appointments
What Sets It Apart: ServiceTrade allows you to share photos, videos, audio notes, digital paperwork, and inspection forms as evidence of work.
Pricing: Plans begin at $79.
17. BookingKoala
BookingKoala is a cloud-based software solution that allows users to track sales growth, manage marketing campaigns, and manage appointments.
Highlights:
Supports client referrals within interface
Multi-location support
Integrated coupon functionality
What Sets It Apart: BookingKoala is very customizable in terms of its interface, which requires no prior coding experience.
Pricing: Plans start at $27/month.
18. Commusoft
Commusoft is a workforce management solution that helps manage quotations, job scheduling, technician schedules, and customer records.
Highlights:
Customers can accept quotes and pay initial deposits on site
Technician tracking available to customers
Feedback from customer housed in-app
What Sets It Apart: Commusoft allows you to send professional quotes from data automatically pulled from your database regarding parts and labor prices.
Pricing: Plans start at $59/month.
19. Repsly
Repsly is a field service management solution that provides real time insights on retail execution and sales performance in the field.
Highlights:
Targeted task assignment and recurring schedule management
Adjust product information on a store-by-store basis
Barcode scanning capabilities
What Sets It Apart: Repsly allows employees in the field to deploy custom surveys in minutes.
Pricing: Available upon request.
20. FieldPulse
FieldPulse is an all-in-one management app for service contractors that is designed for SMEs.
Highlights:
On the job insights available to field techs to provide personalized service
Integrates with Quickbooks and Zapier
Creates a custom landing page for bookings
What Sets It Apart: FieldPulse has an integrated phone system that can separate your team’s personal and business communications and provide separate numbers for each.
Pricing: Plans start at $65/month.
Contact a Field Service Management Software Expert
Over the years, our software support team has helped business owners and their employees hit the ground running. The software consultant team at Striven has decades of experience in a variety of industries. It’s your business, and you’re the expert—our team is here to assist you in any way we can. Just like every car needs a trusted mechanic, every software needs a dedicated support team.
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